BotParaTi Privacy Policy

1. Who We Are

botparati is a brand operated by Diotec S.A.S., dedicated to designing, configuring, and supporting AI-powered sales assistants that help with sales processes, prospect engagement, lead qualification, follow-up, scheduling, and integrations.

• Operator: Diotec S.A.S.
• Tax ID (NIT): 901.776.027
• Address: Cra. 12 # 169-50, Bogotá, Colombia
• Privacy contact: privacy@botparati.com
• Phone: +57 311 854 4135

2. Scope of This Policy

This Privacy Policy applies to the use of:

• The botparati.com website and its related pages.
• Contact, diagnostic, demo, quote, or support forms.
• Conversations over WhatsApp, email, chat, or other commercial channels.
• AI Sales Assistants operated or configured by botparati.
• Analytics, measurement, user-experience, CRM, automation, and sales-tracking tools.

3. Information We Collect Through Digital Channels

3.1. Information you provide directly

• Name, company, role, city, country, or industry.
• Email address, phone number, and WhatsApp number.
• Messages sent through forms, WhatsApp, email, or chat.
• Information about your sales process, support channels, needs, budget, timelines, prospect volume, or interest in a solution.
• Information needed to schedule meetings, prepare proposals, answer questions, or provide support.

3.2. Information collected automatically

• IP address, browser, operating system, device, and technical connection data.
• Pages visited, time on site, clicks, forms started or submitted, interaction events, and traffic source.
• UTM parameters, campaign identifiers, cookies, pixels, tags, and similar technologies.

3.3. Information generated by interaction with AI assistants

• Conversation history and messages sent by the user.
• Commercial-intent classification, prospect status, answers to qualification questions, and summaries for follow-up.
• Scheduling data, contact preferences, and handoffs to human advisors.

4. How We Use Information

We use the information we collect to:

• Respond to requests and maintain communication with prospects, customers, or users.
• Schedule meetings, send reminders, prepare proposals, and perform sales follow-up.
• Operate AI assistants that engage, qualify, guide, or route conversations.
• Personalize the user experience and improve the clarity, speed, content, and usability of the site.
• Measure the performance of pages, campaigns, traffic sources, forms, and content.
• Integrate information with CRM, calendars, WhatsApp, automation, email, and support tools.
• Prevent abuse, fraud, security incidents, unauthorized access, or misuse of our channels.
• Comply with legal, contractual, accounting, commercial, or regulatory obligations.

5. Website Forms

When you complete a form on botparati.com, we process the information you provide to understand your request, contact you, answer questions, offer a demo, prepare a proposal, or follow up on a sales opportunity.

Forms may include a consent checkbox and links to this Privacy Policy, the U.S. State Privacy Rights Notice, and the Cookie Policy.

6. WhatsApp and AI Sales Assistants

botparati may use WhatsApp and AI Sales Assistants to answer questions, ask qualification questions, identify needs, share information, schedule meetings, and transfer conversations to a human advisor.

Conversations may be recorded, summarized, classified, or integrated with authorized commercial tools to provide continuity of service. If you do not wish to continue over WhatsApp or to receive commercial communications, you may say so in the conversation or write to privacy@botparati.com.

7. Scripts, Analytics, and Experience Improvement

We may use scripts, analytics tools, pixels, tags, local storage, and similar technologies to measure visits, understand browsing behavior, detect errors, improve content, optimize forms, and evaluate commercial campaigns.

Details about cookie types, purposes, and available controls can be found in our Cookie Policy.

8. Third-Party Tools and Providers

To operate our digital channels and services, we may use providers for hosting, analytics, messaging, WhatsApp, artificial intelligence, automation, CRM, calendars, email, security, forms, and support.

These third parties may process information in accordance with our instructions, their own terms and policies, or applicable agreements. Where appropriate, we take reasonable measures to limit access and protect information.

9. Commercial Communications

We may send you communications related to botparati, educational content, news, invitations, proposals, reminders, or commercial information where there is consent, an existing business relationship, or an applicable legal basis.

You can ask us to stop sending you commercial communications by writing to privacy@botparati.com or by using the opt-out mechanisms available in the relevant channel.

10. Security

We implement reasonable measures to protect information against unauthorized access, loss, alteration, disclosure, or misuse. However, no system connected to the internet can be considered completely infallible, so we also encourage users to avoid sending sensitive or unnecessary information through forms or open conversations.

11. Data Retention

We retain information for as long as necessary to handle requests, provide services, perform sales follow-up, comply with legal or contractual obligations, resolve disputes, protect security, and maintain reasonable operational records.

When information is no longer necessary and there is no obligation to retain it, we may delete, anonymize, or block it in accordance with our internal procedures.

12. Children's Privacy

botparati.com and our services are intended for business use and are not directed to children under 13 (or the minimum age established by applicable law). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

13. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, delete, or obtain a copy of your data, and to opt out of certain uses.

If you are a U.S. resident, please see our U.S. State Privacy Rights Notice for details on rights available under the CCPA/CPRA and comparable state laws, and how to exercise them. You can also reach us at privacy@botparati.com.

14. International Operation

botparati is operated from Colombia and may use service providers located in the United States, Colombia, or other countries. By using our channels, you understand that your information may be processed in jurisdictions other than your own, with reasonable safeguards applied where appropriate.

15. Changes to This Policy

We may update this Privacy Policy to reflect technical, legal, operational, or commercial changes. The current version will be available on this page with its last-updated date.