BotParaTi Terms and Conditions of Use

1. Operator Identification

• Operator: Diotec S.A.S.
• Tax ID (NIT): 901.776.027
• Brand: botparati
• Website: botparati.com
• Address: Cra. 12 # 169-50, Bogotá, Colombia
• Email: legal@botparati.com
• Phone: +57 311 854 4135

2. Definitions

• botparati: the brand, website, content, services, and AI Sales Assistant solutions operated by Diotec S.A.S.
• User: a person who accesses botparati.com, views information, requests contact, or interacts with our channels.
• Customer: an individual or legal entity that engages, evaluates engaging, or uses botparati services.
• AI assistant: a conversational and automation solution configured to respond, qualify, follow up, schedule, or support sales processes according to defined rules.
• Connected channels: tools such as WhatsApp, forms, CRM, calendars, email, automation platforms, analytics, advertising, hosting, or cloud services.

3. Acceptance of the Terms

By using the site or interacting with our channels, you accept these terms without reservation. If you do not agree, you should refrain from using the site, submitting forms, or continuing to interact with our commercial channels.

Engaging specific services may require a proposal, service order, contract, commercial acceptance, technical addendum, data processing agreement, or other applicable document. In case of conflict, the specific document signed or accepted by the parties will prevail with respect to the contracted service.

4. Purpose of the Site

botparati.com is intended for informational, commercial, and contact purposes. Through the site, botparati may:

• Present AI Sales Assistant solutions for sales, prospect engagement, qualification, follow-up, scheduling, and integrations.
• Explain use cases, industries served, levels of sales autonomy, and general conditions of our solutions.
• Facilitate requests for diagnostics, demos, proposals, contact, or support.
• Share educational content about artificial intelligence applied to sales, automation, and commercial processes.

5. botparati Services

botparati designs, configures, and supports artificial intelligence solutions applied to commercial processes. Depending on the scope engaged, services may include conversational assistants, automation flows, integrations with channels and external tools, sales follow-up, scheduling, analytics, support, and continuous improvements.

Features, timelines, prices, deliverables, integrations, service levels, responsibilities, and specific conditions will be defined in the proposal or agreement applicable to each customer.

6. User and Customer Responsibilities

The user or customer agrees to:

• Use the site, forms, channels, and services lawfully, respectfully, and in accordance with these terms.
• Provide truthful, current, sufficient, and authorized information.
• Not take actions that compromise the security, availability, reputation, integrity, or functioning of the site or solutions.
• Not use botparati for fraudulent, deceptive, discriminatory, illegal, invasive, abusive, or rights-infringing activities.
• Hold the authorizations, permissions, and legal bases necessary to share data, connect systems, or process information about prospects, customers, staff, or third parties.
• Review, approve, and keep up to date the commercial information, messages, prices, availability, policies, rules, and criteria used by the AI assistant.

7. Use of Artificial Intelligence

AI assistants can generate automated responses based on instructions, data, context, business rules, flows, and configured integrations. Although we design controls to improve accuracy and consistency, artificial intelligence may produce incomplete, inaccurate, outdated, or unsuitable responses in certain cases.

• The customer must review, test, approve, and keep the assistant's configuration up to date.
• Sensitive or high-impact decisions should not rely solely on automated responses without appropriate human oversight.
• botparati does not guarantee that the AI assistant will resolve every scenario, objection, question, or exceptional situation.
• botparati may recommend human intervention, additional controls, or usage restrictions when the use case requires it.

8. No Guarantee of Commercial Results

botparati does not guarantee specific increases in sales, closings, revenue, conversions, return on investment, number of meetings, lead quality, or any particular commercial results.

Results depend on external variables such as the commercial offer, price, market, lead quality, budget, reputation, human response time, available data, customer operations, competition, seasonality, channel used, and configured rules.

9. Channels, Integrations, and Third-Party Platforms

botparati may operate or integrate with external platforms such as WhatsApp, CRM, calendars, forms, email, automation tools, artificial intelligence providers, analytics, advertising, hosting, and cloud services.

• Use of such platforms may be subject to their own terms, policies, availability, technical restrictions, and operational changes.
• We are not responsible for failures, outages, API changes, suspensions, blocks, errors, price changes, or decisions of external platforms that affect the operation of the service.
• The customer is responsible for keeping their accounts, integrations, credentials, or access active, paid, and authorized.

10. Site Information and Educational Content

Content published on botparati.com is provided for informational, educational, and commercial purposes. It does not constitute legal, financial, accounting, medical, tax, or investment advice, nor a guarantee of commercial results.

Although we make reasonable efforts to keep information clear and current, we do not guarantee that all content is free of errors, omissions, outdated information, or inaccuracies. Features, integrations, prices, timelines, and conditions may vary based on the technical, commercial, and contractual scope of each project.

11. No Automatic Contractual Relationship

Using the site, submitting a form, a WhatsApp conversation, an initial meeting, or a demo does not, by itself, create a contractual, corporate, employment, agency, representation, exclusive-consulting, or formal service relationship.

Engaging botparati is formalized through an accepted proposal, service order, contract, payment, commercial acceptance, or other applicable agreement.

12. Intellectual Property

All content on botparati.com, including text, graphics, images, interfaces, logos, design, documentation, methodologies, templates, flows, commercial materials, and visual elements, belongs to Diotec S.A.S., botparati, or its licensors.

• Unauthorized reproduction, distribution, copying, modification, reverse engineering, or exploitation of the content or solutions is prohibited.
• Users may view the site content solely for informational and commercial-evaluation purposes.
• The customer retains ownership of its information, commercial data, prospect databases, trademarks, and own materials, without prejudice to the licenses necessary to provide the service.

13. Copyright Complaints (DMCA)

If you believe that content on botparati.com infringes your copyright, you may send a notice to legal@botparati.com including: (a) identification of the copyrighted work; (b) identification of the allegedly infringing material and its location; (c) your contact information; (d) a statement that you have a good-faith belief that the use is not authorized; (e) a statement, under penalty of perjury, that the information is accurate and that you are authorized to act; and (f) your physical or electronic signature. We will review valid notices and act as appropriate.

14. Data and Privacy

The processing of personal information is carried out in accordance with applicable law and our policies:

• Privacy Policy
• U.S. State Privacy Rights Notice
• Cookie Policy

When the customer connects databases, its own channels, or third-party information, it is responsible for holding the authorizations and legal bases required with respect to the data subjects.

15. Security and Acceptable Use

The user may not attempt to gain unauthorized access to systems, credentials, databases, integrations, code, infrastructure, or information of botparati, its customers, or third parties. The user may not introduce malware, carry out attacks, abusive scraping, unauthorized reverse engineering, vulnerability exploitation, or any use that affects the availability of the site or services.

16. Disclaimer of Warranties

To the fullest extent permitted by law, botparati.com and the services are provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the site or services will be uninterrupted, error-free, secure, or free of harmful components.

17. Limitation of Liability

To the fullest extent permitted by law, Diotec S.A.S. and botparati will not be liable for:

• Decisions made by users or customers based solely on site information or AI-generated responses.
• Indirect, incidental, consequential, special, or punitive damages, lost revenue, lost opportunities, lost profits, or harm arising from the use of or inability to use the site or services.
• Technical problems, interruptions, delays, connection errors, failures of external platforms, API changes, or unavailability of third-party services.
• Incorrect, incomplete, outdated, or unauthorized information provided by users, customers, prospects, or third parties.
• Commercial results that depend on variables outside our control.

Where a specific commercial agreement exists, botparati's liability will be limited to the scope and conditions agreed in that agreement, except where mandatory law provides otherwise.

18. Indemnification

You agree to indemnify, defend, and hold harmless Diotec S.A.S., botparati, and their affiliates, officers, and staff from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the site or services, your violation of these terms, or your violation of any law or the rights of a third party.

19. Suspension or Restriction of Use

botparati may suspend, limit, or refuse access to the site, channels, or services when it detects misuse, breach of these terms, security risks, illegal activities, requests incompatible with our policies, or failure to meet applicable commercial or technical obligations.

20. Changes

We reserve the right to update these Terms and Conditions to reflect legal, technical, operational, or commercial changes. The current version will be available on this page with its last-updated date. Continued use of the site implies acceptance of the current version.

21. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Republic of Colombia. Any dispute will be resolved by the competent courts and authorities of Bogotá, Colombia, except where a mandatory law applicable to you (including, where applicable, U.S. consumer protection laws) provides otherwise. Nothing in these terms limits any non-waivable statutory rights you may have as a consumer in your place of residence.

22. Contact

If you have questions about these Terms and Conditions, you can contact us:

• Operator: Diotec S.A.S.
• Email: legal@botparati.com
• Phone: +57 311 854 4135
• Address: Cra. 12 # 169-50, Bogotá, Colombia